On April 27, Shandong Branch received a sincere "thank-you gift". Mr. Yin Jianming, head of Shandong region of Lianyungang Junzhen Wood Industry Co., Ltd., made a special trip to our company from Longkou, Yantai, and sent a banner engraved with "customer service first". He expressed his heartfelt thanks to Xiu Shiwei and Feng Chunlong, who urgently assisted the "Yulongling" round, demonstrating our companys high-quality service reputation in deeply practicing of "endeavor culture.
On the evening of April 25, the "Yulongling" ship was stranded by Yantai Maritime Safety Administration because the binding materials on board had not been inspected by the products, and faced a daily berthing loss of US $19000. After receiving the shipowners emergency help, the product business department of Shandong branch responded quickly and assigned Xiu Shiwei and Feng Chunlong to jointly undertake this urgent task. Xiu Shiwei went to Longkou on a starry night to complete the on-site sampling and returned to Qingdao with the samples to prepare for the test. Due to other tasks, he and Feng Chunlong handed over seamlessly at the scene. After receiving the baton, Feng Chunlong strictly checked, completed the test report efficiently and fed back to the maritime department in the first place. That night, the "Yulongling" ship was successfully released, avoiding major economic losses.
The successful completion of this urgent task is not only the concentrated embodiment of employees personal responsibility and ability, but also an excellent model for Shandong Branch to deeply practice the companys "endeavor culture. In the face of the unexpected situation of the detention of the "Yulongling" wheel, from emergency coordination and task assignment, to the seamless relay of on-site and certification, to the final submission of an authoritative report to the competent authority, every step demonstrates that CCSC people are in "Under the guidance of the enterprise spirit of unity, dedication, fairness and efficiency, the service concept of" service through chain and value symbiosis "has been implemented. In the whole process, the core values of "honesty and justice, striving for success, harmony and progress, and moving towards the new" have been transformed into the conscious actions of every employee, and transformed into the heavy pennants and heartfelt thanks in the hands of customers.
In the next step, Shandong Branch will continue to practice the "Endeavour Culture", always help customers in the same boat, solve problems for customers with extreme professionalism and fighting spirit, write responsibilities and responsibilities with the "Endeavour Culture", and inject inexhaustible momentum into building social trust and realizing the companys high-quality development.
