Service quality appeals, complaints and dispute handling

Complaints: A written request by a client or business applicant of the institution to reconsider an adverse decision made by the institution in relation to its desired business status in relation to a business service.

Complaints: any written expression of dissatisfaction with the business services provided by the agency, which is different from the appeal and wishes to receive a reply, expressed by any organization or individual to the agency.

Controversy: the client or business applicant of the institution has a written representation of different opinions on the working procedures or related technical issues in the course of business services of the institution.

Handler: the complaint/complainant shall submit an oral or formal written statement, which shall be accepted by the QHSE Dept., and the investigation team shall be organized in accordance with the principle of impartiality and independence. The investigation team shall investigate and verify the facts of the complaint/complaint, communicate with the complaint/complainant to reach an agreement on the handling opinions, and the QHSE Dept. shall supervise the implementation. In case of any objection, a re-evaluation procedure shall be implemented or the investigation team shall re-investigate and verify the dispute, complaint/complaint.

Complaint Telephone:86-010-56313538

Email: ccscbj-zb @ @ c.ccs.org.cn

Correspondence address: no.40 Gen South Street, Dongcheng District, Beijing, China

Information receiving department: quality Technology Department

If you find that there are problems with honest employment in the service, you can give feedback through the following methods:

Feedback Phone:010-56313443

Email: sv@@c.ccs.org.cn

Information receiving department: commission for Discipline Inspection Office

Letters and visits mailbox

1. This mailbox is used by citizens, legal persons or other organizations to reflect the situation, put forward suggestions, opinions or complaints, and matters handled by our company in accordance with the law.
2. reflect their demands, they should consciously abide by the the Peoples Republic of China Constitution and laws, and must not make remarks that violate the partys line, principles, and policies.
The content of the 3.s letter should be true and objective, and it is not allowed to publish rumors, slander or slander others, or contain any form of advertising, product promotion, service promotion, etc.
If the 4. has recently reported the relevant problems to other units or departments of our company and the problems have been accepted, it is recommended not to report them repeatedly through this mailbox until the handling results come out.
5., in order to ensure that the letter can be handled in a timely manner, please be sure to fill in the true and effective contact information.

Letters and visits mailbox: ccscbj-xf @ @ c.ccs.org.cn